Last updated December 19, 2024
We are PatLab.AI LLC ("Company," "we," "us," "our"). PatLab.AI is registered in the State of Washington in the United States (Unified Business Identifier Number 605 573 348). We operate the website PatLab.AI (“Site”) and other related products and services that link or refer to this Privacy Policy.
We value your privacy, and this Privacy Policy is here to help you understand how we handle your personal information when you use our services (“Services”). Whether you're visiting our website at PatLab.AI, receiving marketing materials, exploring educational content, or joining us at events, we want you to feel confident about how we collect, access, use, and store your personal information. Our goal is to be transparent and ensure you have a positive experience with us.
Due to various laws and regulations, people under 18 years old and people located outside the U.S. are not permitted to use our Services.
In some situations, we may collect, share, use, and/or store (“process”) your personal information. The only situation when we share your personal information with third parties is to process your payments (or as required by law). We never sell your personal information.
If you're not comfortable with our policies and practices, unfortunately we must insist that you do not use our Services. However, if you have any questions or concerns, feel free to reach out to us at Listen@PatLab.ai. We're here to help.
FREQUENTLY ASKED QUESTIONS
Does PatLab.AI sell my personal information? No, we do not.
Does PatLab.AI share my personal information with third parties? We do not share your personal information with third parties except (1) to process your payments and (2) if required by law.
Does PatLab.AI handle any sensitive personal information? Certain details like your racial or ethnic background, sexual orientation, or religious beliefs might be considered"sensitive." Rest assured, we do not use, save, or process any of this sensitive personal information.
Does PatLab.AI gather personal information from third parties? No, we do not.
What personal information does PatLab.AI handle? When you visit our website, use our Services, or explore our features, we might process some personal information. This depends on how you interact with us—what choices you make and which of our products or features you decide to use. For example, when you create an account with PatLab.AI, we save your name and contact information.
How does PatLab.AI use my personal information? We use your personal information to deliver and enhance our Services, manage them effectively, and ensure a great experience for you. We also process it to stay in touch, keep everything secure, and prevent fraud.
How does PatLab.AI protect my personal information? We use advanced systems and confidential procedures to safeguard your personal information.
UPDATES
We'll make updates to this Privacy Policy whenever necessary to keep up with the latest laws. This means you might see changes in our Privacy Policy occasionally. You can easily recognize the latest version by looking at the “Last Updated" date at the top. If there are any significant changes, we'll make sure to keep you in the loop, either by posting a clear notice about the changes or by sending you a direct notification. We encourage you to check this Privacy Policy regularly, so you always know how we're caring for and protecting your personal information.
INFORMATION THAT WE COLLECT
We gather the personal information you choose to share with us in various situations. For instance, this might happen when you create an account to use our Services or when you show interest in learning more about what we offer. We also collect your personal information when you participate in activities on our platform (e.g., so we know if you have received services for which you have paid). We also may collect your personal information whenever you reach out to us directly for any reason.
The personal information we collect from you is from your interactions with us and our Services. It depends on the choices you make and the specific products and features you decide to use. To give you a better idea, here's a list of the types of personal information we might collect from you: name, phone number, mailing address, email address, contact preferences, username, password, credit card information (if you choose to pay for our Services), and billing address.
If you decide to make purchases with us, we may need to collect some personal information to process your payment, such as your payment card number. Don't worry; all your payment data is securely handled and stored by our trusted partner, Stripe, Inc. Stripe is a large company with annual revenue of over 14 billion dollars and approximately 10,000 employees. Stripe is trusted by household names such as Google and Amazon. If you're curious or want more details about how Stripe protects your personal information, feel free to check out Stripe's privacy policy: Stripe.com/Privacy.
All personal information you share with us must be accurate, complete, and up-to-date. If there are any changes to your personal information down the road, please let us know so we can keep everything current and continue offering you the best possible service.
When you visit, use, or browse through our Services, we automatically gather some information to help us enhance your experience. This information doesn't reveal who you are specifically, like your name or contact details, but it does include things like your IP address, browser type, device characteristics, operating system, language preferences, and more. We might also collect data such as referring URLs, device name, country, location, as well as details about how and when you use our Services, along with other technical aspects. To help enhance your experience, we gather information using cookies and similar technologies. Collecting this information is essential for keeping our Services running securely and smoothly, and it also helps us with our internal analytics and reporting to better serve you.
Log and usage data are the pieces of information that our servers automatically gather when you interact with our Services. We store this information in log files to help us understand how our Services are performing and to discover ways to make them even better for you. The data we collect includes your IP address, the type of device and browser you're using, and details about your device settings. We also track when you use our Services, the pages and files you view, and any features with which you engage. Additionally, we might gather information about events on your device (that your device chooses to share with us), such as system activity, error reports, and hardware settings. If you do not want to share this information with us, please update your device settings. Collecting this information helps us maintain a reliable and secure user experience for you.
We do not sell your personal information. We do not share your personal information with third parties except as required to process your payments or when required by law.
If we sell all or part of our business, we may transfer your personal information to the company that acquires all or part of our business.
ARTIFICIAL INTELLIGENCE
We're excited to offer products, features, applications, and tools powered by artificial intelligence, machine learning, and similar technologies (collectively, "AI Products") as part of our Services. Your use of these AI Products is covered by the terms in this Privacy Policy.
PROCESSING YOUR INFORMATION
We handle your personal information to deliver, enhance, and manage our Services, keep in touch with you, ensure security and prevent fraud, and follow the law. Additionally, with your consent, we may use your personal information for other purposes.
Here are examples of how we process your personal information:
We're here to make your experience as smooth as possible and that includes managing your account. We process your information so you can effortlessly create and log in to your account, ensuring everything runs smoothly and is up-to-date.
Our goal is to provide you with the services you've requested in the most effective way. We strive to handle your information such that everything you need is delivered seamlessly and efficiently.
When you have questions or need assistance, we're ready to help. By processing your information, we can quickly respond to your inquiries and resolve any potential issues with the services you've requested. Your satisfaction is our priority, and we're here to support you.
Ordering from us should be a breeze, so we manage your orders, payments, and (if needed) refunds with care. By processing your information, we strive to ensure our Services are provided efficiently and accurately.
We love hearing from you, and we're always looking for ways to learn and grow. We may reach out to request your feedback and hear about your experiences with our Services. Your insights help us make improvements and deliver even better experiences in the future.
We'll process your information to share marketing messages, promotions, and updates with you. And don't worry, you can adjust your marketing preferences or opt out of emails anytime you like.
We believe in making sure you see only what's relevant and interesting to you. By tailoring content and advertising to your interests, location, and more, we create a personalized experience just for you.
To constantly improve, we process your information to identify trends, test our marketing strategies, and enhance our Services, products, and overall user experience. With your input, we're always working to be better for you.
Understanding what works best is important, which is why we analyze the effectiveness of our marketing campaigns with the help of your information. This way, we can ensure that our promotions are relevant and beneficial for you.
We may use your information to fulfill our legal responsibilities, respond to legal inquiries, and defend our rights.
Security is key, and we're committed to keeping our Services safe. We process your information as part of our efforts to monitor and prevent fraud, helping to ensure our platform is secure for everyone who uses it.
INFORMATION FROM MINORS
By using our Services, you confirm you are over 18 years old. We don't knowingly collect or target information from anyone under 18 years old. If we discover we have accidentally collected data from anyone under 18 years old, we will delete it quickly.
COOKIE POLICY
Internet “cookies” are small text files stored on your device by websites you visit. They remember information to enhance your browsing experience, such as keeping you logged in, saving site preferences, or tracking behavior for advertising. You can easily manage your cookie settings or delete cookies through your web browser settings. For more tips on adjusting these settings, please check your browser's help section or contact your browser's support team.
We use cookies and similar technologies to enhance your experience with our Services. These tools help us keep things secure, prevent issues, save your preferences, and support basic site functions. If present, you can opt out of non-essential cookies by visiting PatLab.ai/cookie to select your cookie preferences.
When people express concerns about cookies, they are usually referring to third-party, persistent (i.e., long-term), marketing cookies. We do not use any third-party, persistent, marketing cookies.
PatLab.AI only uses strictly necessary cookies. In other words, we only use first-party cookies that are essential to enable our Services to work properly, safeguard security, and deliver services that you have requested.
When you enter a request to use our Services, we use a session cookie (which is a temporary cookie) to enable us to present the results to you and prevent unauthorized access to your results. For example, when we gather patents to show you, we need to hold the list of patents in a “cart” so we can then show the list of patents to you. Maintaining security is extremely important to us. To prevent others from seeing your results, we use a URL that essentially includes a hidden password and, in addition, we use a session cookie (which acts as a digital key) to prevent others from seeing your results.
In basic terms, seeing your analysis results requires the URL password and a digital key. We use the session cookie to verify that you are authorized to receive the analysis results. Session cookies are only stored for the duration of your browsing session, which means the session cookie will no longer permit access to your results once you end your browsing session. (We also use many additional confidential measures for added security.) Due to our strict security measures, we are unable to show you or anyone your analysis results in the future.
We do not use cookies for marketing purposes. Maintaining your privacy is very important to us, and we are dedicated to protecting it. We do not sell your personal information. We do not share your personal information with third parties except as required to process your payments or when required by law.
You consent to our use of cookies.
DO-NOT-TRACK FEATURES
Many web browsers and mobile systems offer a Do-Not-Track feature to signal your preference for privacy. However, there's no standard technology for these signals yet, so we don't respond to them. We hope the U.S. government develops a standard technology soon so we can update our systems to respond to the standard technology. If a recognized standard emerges, we'll update you through our Privacy Policy.
California law requires us to inform you about our response to Do-Not-Track signals. Since there's no established standard, we currently do not respond to these signals.
PRIVACY RIGHTS
Our Services may only be used by people located in the United States of America. Your specific rights depend on the state in which you are located.
You can review, update, or terminate your account. Please note that to maintain security for our customers, we may require verification steps before permitting anyone to review, update, or terminate their account.
If we've obtained your consent to use your personal information, whether explicitly or implicitly as the law allows, you can withdraw that consent at any point. Just contact us, and we'll assist you with the process.
Please keep in mind that withdrawing your consent won't affect the legality of how we used your personal information before the withdrawal, or in cases where the law allows, how we process your personal information based on other legal grounds.
You can opt out of our marketing and promotional messages whenever you'd like. Just click the unsubscribe link in our emails, reply"STOP" or"UNSUBSCRIBE" to our SMS messages, or contact us directly, and we'll remove you from our marketing lists. If you maintain an account with us, we'll still reach out for important service-related updates, to assist with your account, or for other non-marketing reasons.
ACCOUNT INFORMATION
If you want to review or update your account information, or if you decide to close your account, just log in to your account settings to make those changes.
When you request to close your account, we'll deactivate or delete your account and remove your personal information from our active databases. However, we might keep some details to prevent fraud, resolve issues, support investigations, enforce legal terms, or meet legal requirements.
INFORMATION WE HAVE COLLECTED
In the interest of being transparent, we want to let you know what information we have collected in the past 12 months:
INFORMATION WE HAVE NOT COLLECTED
We limit the amount of personal information we collect to protect your privacy. We have not collected the following information (in the last 12 months or at any time):
INFORMATION FROM OTHER INTERACTIONS
We may also gather personal information when you interact with us online, in person, via email, or via phone as you collaborate with customer support, participate in training meetings, give us feedback via surveys, and respond to our questions.
PERSONAL INFORMATION RETENTION
We may maintain your personal information for as long as you have an account with us to ensure we can provide you with the best possible service.
We retain your personal information for the time necessary to meet the objectives outlined in this Privacy Policy, unless the law requires or allows a longer or shorter period. Our primary aim is to hold onto your data only as long as it serves the specific purposes detailed here, unless legal requirements mandate a longer retention period, such as for tax, accounting, or other legal matters.
Once we no longer have a legitimate business need to use your personal information, we will proceed to either delete it or render it anonymous. If deletion or anonymization is not feasible immediately, we will store it securely. It will be isolated from further processing until safe deletion is possible. Rest assured, we take great care to manage your personal information responsibly even beyond active use, adhering to both our policies and legal standards.
According to our policy, there is no reason identified in this notice requiring us to keep your personal information for more than thirty-six (36) months after your account has been closed. In some cases, we may delete your personal information earlier than this period.
PRIVACY RIGHTS FOR SPECIFIC STATES
People in the United States may have specific privacy rights based on federal and state law. Privacy rights vary widely by state. If you live in Oregon, Iowa, Colorado, Utah, Virginia, Kentucky, Delaware, Montana, Indiana, New Jersey, Florida, California, Texas, New Hampshire, Tennessee, or Connecticut, you might have certain rights regarding your personal information. You can request access to and learn about the details of how we use your data, correct any inaccuracies, obtain a copy, or even ask us to delete it. Additionally, you might be able to withdraw your consent for our processing of your personal information. Do keep in mind that these rights may be limited by the law in certain cases.
Depending on the state in which you live and other legal factors, you might have certain rights under U.S. state data privacy laws. While these rights aren't absolute, and sometimes we may have to decline a request as the law allows or requires, they might include:
The right to access your personal information.
The right to correct any inaccuracies in your personal information.
The right to know if we're processing your personal information.
The right to receive a copy of any personal information.
The right to not be discriminated against for exercising your rights.
The right to delete your personal information.
The right to opt out of processing your personal information if your personal information is used for targeted advertising, selling of personal information, sharing of personal information (as defined under California law), or profiling (for legal effects). (We do not sell your personal information. We do not share your personal information with third parties except as required to process your payments or when required by law.)
The right to know which third parties (if any) have received your personal information (if allowed by applicable laws such as Oregon law).
The right to know which categories of third parties (if any) have received your personal information (if allowed by applicable laws such as Delaware law and California law).
The right to not have personal information and sensitive information collected via voice or facial recognition (if allowed by applicable laws such as Florida law).
The right to restrict the use and sharing of sensitive personal information (if allowed by applicable laws such as California law).
ASSERTING YOUR RIGHTS
Please go to PatLab.ai/request or email us at Listen@PatLab.ai.
In line with certain U.S. state laws, you can appoint an authorized agent to make requests for you. If the authorized agent can't provide proof that they're legally allowed to act on your behalf, we may need to deny the request to protect the security of your personal information.
If you enable the Global Privacy Control opt-out signal in your browser, we'll respect your opt-out preferences.
IDENTIFY VERIFICATION
When you send us a request, we'll need to confirm your identity to make sure you're the person connected to the personal information in our system. Rest assured, we'll only use the details you provide to verify your identity or your authority to make the request. If we can't verify your identity with the personal information we already have, we might ask you for more information to help us confirm who you are and to ensure security and prevent fraud.
If you're making the request through an authorized agent, we might need some extra information to verify your identity before we can proceed. The agent will also need to show us written and signed permission from you that allows them to submit the request on your behalf.
We're here to assist you, and this process helps us protect your privacy and ensure the security of your personal information.
APPEALS
Under certain U.S. state data protection laws, if we can't take action on your request, please know that you have the option to appeal our decision.
To appeal our decision, please email our Data Protection Officer (Legal@PatLab.ai). Once our Data Protection Officer has assessed your appeal, our Data Protection Officer will get back to you with a written explanation detailing what action we've taken based on the appeal, next steps to process your appeal, or why we couldn't proceed as requested. Our goal is to be as transparent as possible, providing you with clear reasons for the outcome.
If your appeal doesn't result in the outcome you were hoping for, you still have another avenue. You can choose to submit a complaint to your state attorney general for further legal action. We're committed to helping you understand your rights and to ensuring that your concerns are addressed with care and attention.
ADDITIONAL CALIFORNIA LAW
California Civil Code Section 1798.83 provides a pathway for California residents to gain insight into data sharing practices for their personal information. The law is intended to increase transparency, but it confines residents to requesting this information just once a year, and provides details about personal information categories disclosed to third parties (if any) specifically for direct marketing purposes, and it requires that we disclose the names and addresses of third parties (if any) with whom we shared your personal information in the previous calendar year.
If you happen to be a California resident and are curious about whether your personal information was shared for marketing reasons, you're welcome to make use of this procedure. Simply send us a written request, and we'll do our best to provide you with the details in a straightforward and timely manner.
INFORMATION SECURITY
It is important to access our Services only when you are in a secure environment to help protect your personal information while exploring online. We are dedicated to safeguarding your personal information and have structured a system of both organizational and technical security measures for this purpose.
Carefully chosen technical tools and organizational strategies are in place to ensure your personal information remains protected during processing. However, please understand that no electronic transmission over the Internet or electronic storage method is guaranteed to be completely infallible. We cannot guarantee that unauthorized individuals, such as hackers or cybercriminals, won't be able to bypass our security measures and illegally collect, access, steal, or alter your personal information. Use of our Services is at your own risk.
Your diligence in securing your environment plays an essential role in safeguarding your personal information. Do not access our Services over insecure internet connections at hotels, airports, or any other insecure area. Never use a public internet connection to access our Services.
Please safeguard your account password. We will never ask you for your account password.
UPDATING AND DELETING YOUR PERSONAL INFORMATION
Depending on the laws applicable in your specific U.S. state of residence, you may have certain rights regarding your personal information that we collect. You might be entitled to request access to this data, learn how we have processed it, correct any inaccuracies, or even delete it.
Additionally, you might have the ability to withdraw your consent for us to process your personal information. Keep in mind that these rights could be restricted under certain circumstances as dictated by applicable law.
If you wish to review, update, or request the deletion of your personal information, please visit our dedicated page at: PatLab.ai/request. We're here to assist you in managing your personal information to ensure that you feel secure and in control of your data. Let us know how we can support you through this process, and we'll be happy to help.
THIRD-PARTY WEBSITES
We want to make it clear that we are not responsible for the safety of any information you share with third parties that you access via links on our website. Our Services may contain links to websites, online software, or mobile applications hosted by third parties. You might also see advertisements from third parties that are not associated with us, linking to their websites, software, or apps. Please note that we cannot guarantee or vouch for the security or privacy standards of these third parties.
If you choose to interact with these third-party websites, software platforms, or applications, it's important to understand that we are not responsible for any loss or damage you might experience as a result. This includes the safety and privacy of your data shared with them, as their practices are not governed by this Privacy Policy.
Furthermore, the appearance of a link does not imply our endorsement of the third party's site, content, or practices. We strongly recommend reviewing the privacy policies and practices of any third party with whom you engage. If you have any questions or concerns about how your information will be handled by them, it's best to reach out to those parties directly. Your diligence is key in ensuring the security of your information when interacting with unaffiliated websites.
CONTACT US
Please contact our Data Protection Officer (Legal@PatLab.ai) if you have any questions about the steps we take to safeguard your privacy. Maintaining your privacy is very important to us.
